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File a Complaint

Report a firm licensed by the FMC. Complete the three steps below and upload your supporting documents. You will receive a reference number to track your case.

1
Your details
2
Case details
3
Evidence & submit

Step 1 — Your personal information

Tell us who you are. We use these details to verify your identity and to contact you about your complaint.

Please enter your full name.
Please enter your nationality.
Format: dd/mm/yyyy (e.g. 14/05/1990).
Please enter a valid email address.
Please enter your phone number.
Please enter your country of residence.

Step 2 — Your dealings with the firm

Describe your relationship with the investment firm you are complaining about and the amounts involved.

Start typing or pick from the FMC register. If the firm is not listed, choose "Other".
Please select the firm.
The total you transferred to the firm.
The most recent balance the firm displayed on your account.
Format: dd/mm/yyyy (e.g. 03/11/2024).
Please describe the problem.

Step 3 — Upload your evidence

Attach the documents that support your complaint. Personal identification is required; the other documents are optional but help us investigate faster.

Choose the type of identity document you will upload:

Important: the identity document you upload here must be the same document you used to verify and open your investment account with the firm. Mismatched documents may delay or invalidate your complaint.
Upload your identity document
JPG, PNG, or PDF — click to choose a file
An identity document is required to file a complaint.

A bank receipt, transfer confirmation, or payment screenshot showing money sent to the firm (if available).

Upload proof of transfer
JPG, PNG, or PDF — optional

A screenshot of your account, dashboard, or balance on the firm's trading platform (if available).

Upload a platform screenshot
JPG, PNG, or PDF — optional

Review your complaint